The Hidden Costs of Managing Your Business Manually

As I washed my dishes on Sunday morning, music playing in the background, I was startled by a tap on my shoulder.

“Babe, what are you doing?”

I turned to see my fiancée pointing at the sink. The other side had filled with dirty water.

“Well, that’s a problem,” I thought to myself.

Now, I like to believe I’m good at a lot of things, but plumbing is not one of them (I’m not even sure I know where my plunger is). So, I finished the dish in my hand and did what thousands of people do every day—I went to Google, typed in “Plumber in my area,” and called the first one with 24-hour service and at least 4 stars.

The first didn’t answer.

The second didn’t either.
The third finally picked up, but the rushed receptionist barely acknowledged me before scheduling someone for the next morning.

At that moment, I realized something: two businesses had just lost a customer simply because they didn’t pick up the phone.

This happens daily—not just to plumbers, but to trainers, designers, consultants, and countless small business owners.

Studies show that 78% of customers buy from the first company that responds to them (Lead Data). Yet, businesses miss 62% of inbound calls and 85% of customers won’t call back if they don’t get an answer (CallerIDReputation).

And it’s not just about missed revenue—it’s about burnout. Many business owners spend over 68.1% per week on admin work, scheduling, and follow-ups instead of serving clients. (AgilityPR)

The problem?

• Manual management doesn’t scale.

• Overworked staff leads to poor customer experiences.

• Lost leads = lost revenue.

The good news? There’s a better way.

By identifying these inefficiencies and implementing automation, you can:
Reclaim your time, Reduce stress on your staff, Increase client satisfaction and stop losing business to missed calls. That's what Olympus Works does.

So tell me this: How many leads do you think you’ve lost just because of a missed call? Let’s talk about fixing that.